Common queries answered
Frequently asked Questions
Typically we aim to dispatch for next day delivery. However due to the current pandemic delivery is likely to take 1-3 days from order on in stock UK products.
We have a no refund policy on face masks or face shields unless there is a genuine issue with the supplied goods.
This can be done by contacting us ahead of time. You can contact us via firstname.lastname@example.org or call us on 0116 406 2959.
A tracking number will be provided to you by email from MyHermes. This will allow you to track the status of your parcel. Occasionally we may use other courier options such as Royal Mail or Post Office depending on size of goods. In this case you should receive a tracking number by email.
You can call on 0116 406 2959 or email us at email@example.com for support.
If you have accidentally entered an incorrect shipping address let us know and we’ll do our best to remedy the situation.
At present we are focusing solely on the UK for shipments.
This will depend on the size of your order. Typically order sizes are one package.